Frequently Asked Questions
Everything you need to know about our heritage footwear, ordering, and care.
What makes Crockett & Jones shoes unique?
Our shoes are crafted in Northampton, England, using traditional Goodyear-welted construction. Each pair takes up to eight weeks to manufacture, involving over 200 individual operations to ensure unparalleled durability and comfort.
Do you offer international shipping?
Yes, we ship to most countries worldwide via premium courier services. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How can I ensure I select the correct size?
We offer a variety of lasts with different fit characteristics. We recommend consulting our comprehensive Size Guide or visiting one of our retail locations for a professional fitting to find your perfect match.
What is your return policy for online orders?
We accept returns within 28 days of delivery, provided the shoes are in unworn, pristine condition and in their original packaging. We recommend trying your shoes on a carpeted surface to avoid marking the soles.
Can my Crockett & Jones shoes be repaired?
Absolutely. Because our shoes are Goodyear-welted, they are designed to be refurbished. We offer a full factory repair service where your shoes are returned to our Northampton factory for a complete resole and heel replacement.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay for a secure checkout process.